Shipping & Returns

Customer Service

Welcome to Seven Four Outdoors, where we share the same role as customers, understanding the importance of remarkable customer service, and striving to earn your unwavering loyalty. Our mission is to create unforgettable interactions, ensuring that every experience with us is nothing short of amazing. We take the time to listen, communicate effectively, and truly understand your needs. You can count on us to deliver exceptional service at every step of the way.


Our grills ship FAST and FREE using UPS ground within the Continental United States! Grills shipping to Hawaii and Alaska ship via UPS Ground for an additional charge. Orders placed before 4pm EST ship within one business day. Domestic orders typically arrive 1–3 days after shipment. Tracking information will be provided upon shipment.


At Seven Four Outdoors, we take utmost care to ensure that our products are of the highest quality and reach you in perfect condition. However, we understand that accidents can happen during transit, and we are committed to resolving any issues that may arise. If you receive a damaged product, we have a comprehensive return policy in place to provide you with a hassle-free solution. Please read the following guidelines carefully:

1. Reporting Damaged Products: If you receive a damaged product, please notify us immediately.  To initiate the return process, contact our customer support team via email to Please provide your order number and a detailed description of the damage along with clear photographs or videos showcasing the issue. This will help us expedite the resolution process.

2. Eligibility for Return: To be eligible for a return and replacement or refund due to product damage, the following conditions must be met:

  • The damage should be a result of shipping or handling during transit.
  • The product must not have been used or altered in any way.
  • All original packaging, labels, and accessories must be intact.

3. Inspection and Evaluation: Upon receiving your report of a damaged product, our team will thoroughly inspect and evaluate the issue. We may request additional information or documentation if necessary to make an accurate assessment.

4. Resolution Options: Based on the inspection, we will offer one of the following options: a) Replacement: If the damage is deemed to be significant and beyond repair, we will arrange for a replacement of the product. The replacement will be shipped to you at no additional cost. b) Refund: In case a replacement is not possible or if you prefer a refund, we will process the refund for the full purchase amount, including any shipping charges incurred.

5. Return Shipping: If the return of the damaged product is required, we will provide you with a prepaid shipping label for return shipping.

6. Timeframe for Resolution: We strive to resolve all damage-related issues promptly. The resolution process, including replacements or refunds, will typically be completed within 7 business days from the date we receive your report and complete the inspection.

7. Non-Damaged Products: If you wish to return a product that is not damaged and falls under our general return policy, please refer to our standard return policy for instructions.

At Seven Four Outdoors, customer satisfaction is our priority, and we are committed to making your shopping experience smooth and enjoyable. If you have any questions or concerns regarding our return policy for damaged products, please feel free to contact our customer support team for assistance.

Note: This return policy is subject to change at our discretion. It is advisable to review our return policy periodically for any updates.